top of page

Frequently Asked Questions (FAQ)

Welcome to our FAQ page! At FloraClean, we aim to provide all the information you need about our professional cleaning services. Below, you’ll find answers to some of the most common questions.

1. What services does FloraClean offer?

We provide a range of professional cleaning services, including:

​

  • Office and Commercial Cleaning

  • Retail Cleaning

  • Medical Centre Cleaning

  • Educational Facility Cleaning

  • Industrial Cleaning

  • Deep Cleaning and One-Off Services

 

Our services are tailored to meet the specific needs of each client, ensuring exceptional results every time.

2. Do you use eco-friendly cleaning products?

Yes! Sustainability is at the heart of everything we do. We use eco-friendly, non-toxic cleaning products and energy-efficient practices to protect both your space and the environment.

3. What industries do you serve?

FloraClean serves a wide variety of industries, including:

  • Corporate offices

  • Retail spaces

  • Healthcare facilities

  • Schools and universities

  • Industrial and warehouse spaces

4. Can I customise my cleaning schedule?

Absolutely! We work with you to create a customised cleaning schedule that fits your specific needs and business hours. Whether you need daily, weekly, or one-off cleaning, we’ve got you covered.

5. Are your cleaners trained and insured?

Yes, all our cleaners are highly trained, experienced, and fully insured. They undergo regular training to stay updated on the latest cleaning techniques, equipment, and safety protocols.

6. How do I request a quote?

Requesting a quote is easy:

We’ll respond promptly with a tailored quote based on your requirements.

7. What makes FloraClean different from other cleaning companies?

  • Eco-Friendly Approach: We prioritise sustainability in all our cleaning practices.

  • Customised Solutions: Our services are tailored to meet your specific needs.

  • Experienced Team: Our cleaners are highly trained and dedicated to excellence.

  • High Standards: We use advanced tools and techniques to ensure top-notch results.

8. Do you offer one-off cleaning services?

Yes, we provide one-off cleaning services for events, end-of-lease cleaning, post-renovation cleaning, and more. This is perfect for clients who need a thorough, deep clean without committing to a regular schedule.

9. Can you clean after-hours?

Yes, we offer flexible cleaning schedules, including after-hours services, to minimise disruptions to your business.

10. What is included in a deep cleaning service?

Our deep cleaning services include:

  • Cleaning and sanitising high-touch areas.

  • Deep cleaning carpets, floors, and upholstery.

  • Thoroughly cleaning windows, doors, and walls.

  • Removing dust and dirt from hard-to-reach areas.

  • Tailored cleaning for specific requirements.

11. How does FloraClean ensure quality?

We maintain high standards through:

  • Customised cleaning plans for every client.

  • Routine inspections and quality audits.

  • Continuous feedback from clients to improve our services.

  • Use of advanced cleaning tools and eco-friendly products.

12. How do you handle hygiene-sensitive areas like medical centres?

Our team is trained to follow strict infection control protocols, including:

  • Use of hospital-grade disinfectants.

  • Proper cleaning and sanitising techniques.

  • Adherence to health and safety regulations to ensure the highest levels of hygiene.

13. How can I get in touch with FloraClean?

You can contact us via:​

​

We’re happy to answer your questions and discuss your cleaning needs!

14. What should I do if I’m not satisfied with the service?

Your satisfaction is our priority. If you’re not happy with any aspect of our service, please contact us immediately, and we’ll resolve the issue promptly to meet your expectations.

At FloraClean, we’re here to ensure your cleaning experience is seamless, efficient, and eco-friendly. If you have additional questions, don’t hesitate to reach out to us. Let us help you create a cleaner, greener space!

bottom of page